Terms and conditions

CARD ON FILE TO BOOK: Cancellation, Rescheduling & Incompletion Policy

To support efficient scheduling and ensure accountability, Longman’s Cleaning Services requires a valid credit or debit card to be securely stored on file at the time of booking.

This card will not be charged for services rendered unless you request to use it as your payment method. However, your card may be charged automatically in the event of:

Late cancellations or rescheduling within:

1. Between 25-48 Hours of your appointment:

Service totals less than $150: $30 fee
Service totals of $150 or more: 25% of the scheduled service total

2. Less than 24 hours’ cancellation notice or no-show:

50% of the scheduled service total

Incomplete service visits caused by preventable conditions under the customer’s control (e.g., inaccessible work areas, safety hazards)

All card data is securely stored and processed in accordance with PCI compliance standards.

We understand that emergencies happen. If unforeseen circumstances prevent you from keeping your appointment, please contact us as soon as possible. Fee waivers are considered on a case-by-case basis.

ESTIMATES & FINAL PRICING POLICY

All estimates are based on information provided by the customer at the time of request or gathered from publicly available records. The pricing listed is intended to represent anticipated service costs.

Final pricing is subject to change based on the technician’s on-site evaluation and may be adjusted to reflect factors such as:

The actual size, condition, or quantity of items and areas to be cleaned
Access limitations or safety considerations
Additional services requested or required to meet service quality standards

Any pricing adjustments will be discussed with the customer before work proceeds.

We are committed to transparency and will always seek customer approval before finalizing changes to the estimate.

INVOICE TERMS

Payment is due on-site at the time of service completion or immediately upon receipt of the invoice if onsite payment is not possible.

Accepted payment methods include cash, check, and credit card.

Longman’s Cleaning Services reserves the right to adjust net payment terms for commercial accounts at its discretion.

LATE PAYMENT POLICY

Payment for all services is due upon completion unless otherwise specified in writing. If an invoice remains unpaid 60 days past the due date, the card on file will be charged for the full outstanding balance. This ensures continuity of service and resolution of accounts in a timely manner.

Clients will be notified via email prior to the charge being processed.

MINIMUM SERVICE FEE POLICY

Longman’s Cleaning Services maintains a $100 minimum service total for bookings.

If the total cost of services booked is less than $100 before tax, a minimum service fee will be added to the invoice to bring the total to $100.

Longman’s reserves the right to waive this policy for Commercial accounts at its discretion.

ACCESS & SAFETY POLICY

Clients are responsible for ensuring safe and unobstructed access to all areas scheduled for service.

1. Pets must be secured.

2. Fragile items, valuables, or obstructions should be removed prior to technician's arrival.

Longman’s reserves the right to refuse service if conditions pose a safety risk to technicians or equipment.

If service cannot be completed due to access or safety issues, rescheduling or incompletion fees may apply per the Cancellation Policy.

SERVICE GUARANTEE / RE-CLEAN POLICY

Customer satisfaction is important to us.

If you're not satisfied with the quality of your cleaning, please notify us within 48 hours of service completion.

We will evaluate and, if necessary, return to re-clean the area at no additional charge.

Requests made after 48 hours may not be eligible for free re-cleaning.

PROPERTY DAMAGE & LIMITATIONS POLICY

While our team takes great care on every job, accidents can happen.

Please report any damage within 24 hours of service.

Longman’s is not responsible for pre-existing conditions (e.g., loose grout, frayed carpet edges, water-sensitive fabrics) or damage resulting from improperly installed fixtures.

Some items (e.g., delicate rugs, vintage furniture, fabrics without manufacturer tags) are cleaned at the customer’s risk unless otherwise discussed in advance.

WEATHER / EMERGENCY POLICY

In the event of severe weather, power outages, or natural disasters, Longman’s Cleaning Services may need to reschedule appointments.

Clients will be notified as early as possible and offered the next available appointment.

No cancellation fees apply for weather-related service delays initiated by Longman’s.